Reopening Guide

Let's come back even stronger.

The WFCC team has been hard at work planning changes to ensure your safe, comfortable return to the gym. We will officially reopen all of our facilities on Monday, July 27th!  Please note our new hours: 7 AM - 9 PM Monday to Friday, 8 AM - 6 PM Saturday & Sunday

For a general overview of our reopening health and safety guidelines, please watch the video below. Full details are outlined in sections below, and will be continuously revised to align with the latest public health updates.

Last updated Wednesday, July 22nd 6:33 PM 

View past COVID-19 updates here

 

View this post on Instagram

 

We're so excited to welcome you back to our clubs soon! Though we do not yet have a confirmed reopening date, we want to share a few of the important updates you can expect to see in the clubs going forward. . The changes don't stop at this video! We will continue to revise our guidelines to align with the the latest public health regulations and updates for the safest club experience possible. After viewing this video, please be sure to visit our website at womensfitnessclubs.com/reopening-guide for our entire reopening guide, the most up-to-date information, answers to your frequently asked questions, and more. We will have it conveniently linked in our Instagram profile bio. . We've also heard your questions about reopening dates and can feel your excitement to get back to the gym! At this point on July 17th, we do not yet have a confirmed reopening date approved by the Ontario government and industry regulators. We will provide a minimum of 48 hours notice before reopening, and will announce a date and details via e-mail, our website, and social media platforms. . We thank you for your cooperation and continued support through these unprecedented times. Let's come back even stronger. We're all in this together - #WeAreWFCC! 💪✨

A post shared by Womens Fitness Clubs of Canada (@womensfitnessofficial) on

Video posted Friday, July 17th

BEFORE YOU COME TO THE GYM AND CHECK IN PROCESS

BEFORE YOU COME TO THE GYM

  • Before visiting the gym, please self-assess how you are feeling. If you are feeling unwell, please do not enter the gym
  • If you have travelled, been recently diagnosed with COVID-19, or have come in contact with someone who has tested positive, you are required to self-quarantine for 14 days before coming back into the gym
  • Masks must be worn throughout the club, however they are not mandatory when you are working out. For more details please see the "PHYSICAL DISTANCING & MASKS" section of this guide
  • We are encouraging all of our members to download the Womens Fitness Club Of Canada app and set up your barcode. This will minimize interactions with the receptionist on duty. To download the app, search "Womens Fitness Clubs of Canada" on your smartphone app store. Once you've downloaded the app to your device, enter your location's number + 0's before your membership #. Membership # must be a 6-digit code. Insert 0's after your club # if needed. Location numbers: Promenade 1 | Ajax 2 | Pickering 3 | Burlington 4 | Richmond Hill 5
  • If you plan to visit the gym, please bring your credit card, debit card, or payment information. No cash payments will be accepted at this time
  • If you plan to take a group fitness class, you must register in advance at womensfitnessclubs.com to reserve your spot. For more details, please see the "GROUP FITNESS CLASSES" section of this guide below. Please note group fitness classes will resume on Monday, August 3rd
  • Please note that if you exhibit any symptoms of COVID-19 while at the gym, you will politely be asked to go home
  • Before each visit, we recommend reviewing this entire guide, which will be updated regularly to align with new information from The Public Health Agency of Canada, for the most seamless experience possible

CHECK IN PROCESS

  • Before entering, please be sure to review the signage with health & safety guidelines on the club windows and doors
  • Masks must be worn when entering the club, however they are not mandatory when you are working out
  • To minimize interactions with the receptionist on duty, please pull up the barcode on the Womens Fitness Clubs of Canada app to be scanned at the front desk for check in
  • Touchless hand sanitizing stations will be available upon entry
  • Reception staff will be required to work behind a protective plexiglass barrier
  • Upon check in, you will be given your own personal bottle of EnviroNize® spray to use on any equipment and surfaces touched. This bottle is to be returned to reception before leaving to be disinfected
  • We anticipate little to no delay in entering the clubs, but we do ask that your entire stay be kept to 60 minutes or less
  • Masks and gloves will be available for purchase daily at the front desk. $2 for a pair of gloves and $1 for a mask. Please note cash payments will not be accepted at this time
ENHANCED CLEANING PROCESS

ENHANCED CLEANING PROCESS

  • Staff to use disinfectants EnviroNize®, Virex II, Oxivir plus and Germilex GP proven to kill viruses like COVID-19, in all areas, including studios, gym floor, locker room, washrooms and reception area
  • Staff will disinfect high touch surfaces such as doorknobs, handles, rails, light switches, sanitizing stations, lockers, bathrooms, sinks, toilets, benches, locker keys, bikes, weights, bars, the front desk, keyboards, computers, phones, and instructor equipment
  • Staff will be required to wear gloves while cleaning, and always required to wear masks. After deep cleaning, staff will wash their hands before refreshing gloves and masks as needed
  • Upon check in, you will be given your own personal bottle of EnviroNize® spray to use on any equipment and surfaces touched. This bottle is to be returned to reception before leaving, and will be disinfected for later use
  • EnviroNize® spray will be used on all surfaces during our after-hours deep clean
  • The entire gym will be misted with an EnviroNize® fogger three times per day
  • Designated Disinfectant Specialists will disinfect studios after each class
  • EnviroNize® disinfectant was selected as a non-toxic, all-natural disinfectant. Its green technology is tough on bacteria (killing 99.9%), but gentle on skin and safe for all surfaces. EnviroNize®  is approved by Health Canada, certified Pro-Cert & USDA Organic.
STAFF HEALTH & SAFETY

STAFF HEALTH & SAFETY

  • Staff will be required to complete a health questionnaire before each shift
  • Staff will be required to wear masks at all times
  • Reception staff will be required to work behind a protective plexiglass barrier
  • All staff will do their best to assist members while practicing social distancing
  • If any staff member exhibits any symptoms of illness, they will be asked to stay home
  • If any staff member has travelled, been recently diagnosed with COVID-19 or has come in contact with someone who has tested positive, they will be required to self-quarantine for 14 days
PHYSICAL DISTANCING & MASKS

PHYSICAL  DISTANCING 

To ensure safe physical distancing is being practiced, the following changes will be made:

  • Select cardio machines will have signs reading 'this machine is social distancing' to ensure recommended spacing is in place
  • Large floor decals will identify space designated for members
  • Every other locker will be blocked off
  • Staff will do their best to assist members while practicing physical distancing
  • We ask that members please maintain a 2 meter distance when interacting with fellow members and staff
  • All group fitness classes will have a reduction in capacity and assigned personal space, indicated with large floor decals, to allow for physical distancing

MASKS

  • Masks are to be worn throughout the club, however, they are not required while engaging in exercise
  • We ask members to please carry their masks with them at all times so that they can be worn while entering and leaving the club, while walking to and waiting outside of studios, throughout locker rooms and washrooms. If you are not exercising, we ask that you please wear your mask
  • Masks and gloves will be available for purchase at the front desk. Masks are $1, gloves $2. Cash payments will not be accepted at this time
GROUP FITNESS CLASSES

GROUP FITNESS CLASSES

  • Group fitness classes will resume on Monday, August 3rd
  • Online advance reservations for group fitness classes will be live on our Group Class webpage on Saturday, August 1st at 7:00 AM EST. You can advance reserve for a class as early as 48 hours in advance
  • If you plan to take a group fitness class, you must register in advance at womensfitnessclubs.com to reserve your spot. If you have issues registering online, please do not hesitate to contact your home club via the phone and someone from the WFCC team will assist you
  • All group fitness classes will have a reduction in capacity and assigned personal space, indicated with large floor decals, to allow for physical distancing
  • Cycle classes will have a third the usual bikes in the room to respect physical distancing protocols
  • All doors will be left open to help decrease touch points and increase air circulation as well
  • All class times will be cut to 45 minutes, to allow for 15 minutes to clean equipment at the end of class
  • Please clean equipment before and after individual use using the provided disinfectant products
  • If exercise equipment is required during a class, you will be assigned the equipment and it will remain in your personal space for the duration of the class
  • Late members will not be allowed in once the studio door closes
  • If you won't be able to attend a class you have signed up for, please cancel your booking so our members can participate in the class
  • All studios will be thoroughly disinfected by a Disinfectant Specialist after class ends
PERSONAL TRAINING

PERSONAL TRAINING

  • Trainers will be required to wear masks at all times
  • Trainers will be required to practice physical distancing to the best of their abilities
AMENITIES
  • We will be removing access to the following amenities during our initial phase of re-opening: daycare, sauna, showers, razors, Q-tips, hair ties, complimentary locks
  • We will be installing additional hand sanitizer stations throughout all of our facilities
COMMUNITY RESPONSIBILITY

COMMUNITY RESPONSIBILITY

To ensure the effectiveness of these changes, we all need to make sure we do our part. The safety and well-being of every member and our staff is paramount and no one person is above the rules. We ask all of our members to respect the new rules being put in place for your own consideration, as well as fellow members, the WFCC team, and the greater community. Look out for one another - keep each other accountable and safe!

  • Please make sure to practice physical distancing and follow the markers placed around the gym
  • If you have symptoms of COVID-19, please do not come to the gym
  • If you have tested positive for COVID-19, or come into close contact with someone who has, we ask that you do not come to the gym for 14 days
  • In the event that there is a reported case of COVID-19 at your location and you were potentially in contact with the individual, you will be notified immediately. We will take the proper safety precautions to thoroughly disinfect the facility.
ONLINE CLASSES & SOCIAL MEDIA

ONLINE CLASSES & SOCIAL MEDIA

  • We are continuing to look for ways to improve our at home offerings and will provide you with updates as soon as they are available
  • We also recommend following us on Instagram @womensfitnessofficial for motivational fitness content, and staying connected with our community via the #WeAreWFCC hashtag
FREQUENTLY ASKED QUESTIONS

REOPENING 

Q: When are you going to reopen?

A: All Womens Fitness Clubs of Canada locations will reopen on Monday, July 27th.

 

Q: Will the online classes continue upon re-opening?

A: Absolutely! We have heard all of your great feedback, and are working hard to improve our online experiences, and create a WFCC virtual workout for members. Until then, we will continue to share free classes on IGTV @womensfitnessofficial and Zoom. For more information, please see our Online Fitness Class Schedule and Online Fitness Class Guide.

 

Q: Will you be implementing a capacity limit in the club?

A:  Yes, we plan to implement a limit on club capacity. We are mandated to have a maximum of 50 Members in each club at one time. Working off that maximum we will only be offering one Group Exercise class at a time with an approximate usage of 25. That leaves 25 other users to workout while a class is going on and double when there is no class.

We have ensured all the circuit equipment is 6 feet apart so when someone is one machine they have their own personal space. We have also designated ‘Personal Spaces’ throughout the free weight area where a members can do their exercises on benches or within their spot. All of our facilities range in size from 10, 000 to 15,000 and can easily accommodate 50 participants while offering 6 feet of personal space. If the club reaches that capacity we will be asking Members to wait outside the club until we can accommodate them. If this becomes a regular occurrence, we will begin advance reservation at those facilities. Based on pre-COVID numbers we don’t expect that to happen very often.

 

Q: Why is daycare unavailable?

A:  Although at this point children appear to be less likely to show symptoms of COVID-19, for the safety of our members, staff, and community, we have decided to close our babysitting areas until further direction from industry regulators and the government.

 

 

MEMBERSHIPS & PAYMENTS

Q: I prepaid for my membership. Will I be refunded for the time of the closure?

A: Prepaid memberships will have extended time applied accordingly.

 

Q: Can I cancel my membership now/when will I be able to cancel my membership? What about holds?

A:  Not yet! We are unable to process any changes to memberships until our reopening on Monday, July 27th. Membership payments will not resume until Tuesday, August 4th and Thursday, August 6th. Personal Training payments from March and April will not be processed until August. We will be able to assist you with any questions or requests you may have once we reopen!

 

Q: Will you offer any new membership and hold options?
A: Yes! We understand that this is a difficult time for many and have adapted with new options. Our new $8.95 Biweekly COVID-19 Special Membership Option will give you access to our exclusive WFCC online programming portal (more details coming soon!) and will keep your membership secure, but does not allow access to the club. We will also offer a new 30 day membership hold at no charge.
Q: Will I get a discount if not all services are being offered? Will I get a discount or refund if I am turned away due to recent travel and symptoms?

A: We still need to process payments at the originally agreed upon rate in order to maintain our facilities, continue to improve with additional cleaning products and equipment, compensate labour, pay rent, and more. We will provide a providing a complimentary 2-week grace period before processing membership payments, will be offering a COVID Hold Option (please see above) and a new 30 day membership hold at no charge. We appreciate your understanding and continued support!

 

Q: I am a member and have not received e-mails from Womens Fitness Clubs of Canada. How can I join the e-mail list?

A: We are happy to add you to our member e-mail list! To ensure you are signed up to receive WFCC e-mail communications, please e-mail Ilana at ivesterman@womensfitnessclubs.com with your full name, home club and preferred e-mail address.

 

ONLINE CLASSES

Q: How can I join in the online classes?

A: Joining in our free online classes only takes a few simple steps! We recommend reviewing our Online Fitness Class Guide with step-by-step instructions, linked here for you.

 

Q: Where can I find the online class schedule?

A: Our Online Fitness Class Schedule is linked here for you. We also keep it conveniently linked for you in our Instagram profile bio.

 

Q: How can I access replays of past live classes?

A: We recommend reviewing our Online Fitness Class Guide with step-by-step instructions, linked here for you to fully understand how our past live classes are managed, and how long you will be able to access each class for. Our IGTV channel, where past live classes (both expiring and on demand) will be stored, is also linked here for you!